This policy explains how the Ziaur Rahman Foundation handles return and refund requests for donations, memberships, event payments and other contributions.
Our Promise: We process refunds fairly and quickly. No hidden fees, no restocking charges, no complicated forms.
1. Our 4-Step Refund Process
- Step 1
Submit Request
- Step 2
Review (48 Hours)
- Step 3
Verification
- Step 4
Refund Processed
2. Refund Eligibility
You may request a refund within 14 calendar days of your donation date.
Exceptions processed anytime: Duplicate transactions, technical errors, unauthorized charges, or donations made under duress.
Standard processing: 5-10 business days
3. Non-Refundable Items
The following are generally non-refundable:
- Membership fees after 30 days
- Event tickets after event date
- Recurring donations after 1st charge
- In-kind donations (goods/services)
We review each case compassionately — contact us for exceptions.
4. How to Request a Refund
Email Your Request
Send to finance@ziaurrahmanfoundation.org with:
- Donation receipt/proof
- Date and amount of donation
- Reason for refund request
- Your contact information
Refund Method & Timeline
Refunds are issued to the original payment method:
- Credit/Debit Cards: 5-7 business days
- Bank Transfer: 7-10 business days
- Mobile Banking (bKash/Nagad): 3-5 business days
- 100% Donor Satisfaction Guarantee
- No Restocking Fees
- 24/7 Donor Support
Still have questions? Our team is here for you — zrfziaurrahmanfoundation@gmail.com · 01817-226644 · 01830-973973